STAIRS PRO, operating as Stairs Pro Canada, respects your privacy. This policy explains what personal information we collect through stairspro.ca, why we collect it, who we share it with, how long we keep it, and the choices and rights you have. It applies to this website and to enquiries that come to us through it.
We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
This website is owned and operated by:
For the purposes of PIPEDA, STAIRS PRO is the organisation responsible for the personal information described in this policy. Questions about it go to our Privacy Officer — see section 12.
You can browse this website without telling us who you are. We only receive personal information when you choose to send it, which happens when you use one of our forms, request our catalogue, apply as a trade partner or dealer, or contact us by phone or email.
Depending on which form you use, we may collect:
Please only send us the details needed to answer your enquiry. Do not send financial account numbers, government identification numbers or health information through this website — we do not need them and do not ask for them.
Like nearly every website, our hosting provider records basic technical information each time a page is served. This can include your IP address, browser type and version, operating system, the page you requested, the page you arrived from, and the date and time of the request.
This information is used to keep the site running, to diagnose faults, and to protect against abuse such as spam and automated attacks. It is not used to build a profile of you, and we do not attempt to identify individual visitors from it.
This website does not use advertising cookies, and it does not set tracking cookies of its own for marketing or profiling purposes.
Some cookies or similar local storage may be set by the third-party services described in section 5 — for example, an embedded map or social feed may set its own cookies when it loads. These are controlled by those providers, not by us.
You can block or delete cookies at any time through your browser settings. Blocking them will not prevent you from using this website, although embedded maps or feeds may not display correctly.
If we introduce analytics or advertising measurement in future, this section will be updated before those tools go live, and you will be given a clear notice and a means of consenting where the law requires it.
We use a small number of outside services to run this website and answer enquiries. Each one only receives the information it needs to do its job:
We do not sell, rent or trade your personal information, and we do not share it with advertisers or data brokers under any circumstances.
We use the information you give us for the following purposes, and no others:
We rely on your consent, given when you submit a form or contact us, together with our legitimate business interest in responding to you. We will not use your details for an unrelated purpose without asking you first.
If you ask for our catalogue or enquire about a project, we may follow up about that enquiry. We will only add you to a general mailing list if you have clearly asked to receive one.
Any commercial electronic message we send will comply with Canada's Anti-Spam Legislation (CASL), will identify us clearly, and will include a working unsubscribe link. You can also unsubscribe at any time by emailing info@stairspro.ca, and we will action it promptly.
We may disclose your personal information in these limited situations:
Your information is stored on servers operated by our hosting, email and form providers. Some of these providers operate in the United States or other countries. This means your personal information may be stored or processed outside Canada, and while it is there it may be accessible to courts, law enforcement and national security authorities of that jurisdiction under their laws.
We take reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS) across the whole site, restricted access to our email and records, and spam and bot filtering on our forms. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we take these obligations seriously.
We keep enquiry details only as long as needed for the purpose they were given, and to satisfy our legal and accounting obligations.
Under Canadian privacy law you have the right to:
Write to info@stairspro.ca and we will respond within 30 days. We may need to confirm your identity before releasing information. There is no charge for a reasonable request.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca or 1-800-282-1376.
Questions, access requests and complaints about this policy or our handling of personal information should go to our Privacy Officer:
This website is intended for adults enquiring about staircases and architectural metalwork. It is not directed at children, and we do not knowingly collect personal information from anyone under the age of 16. If you believe a child has sent us personal information, contact us and we will delete it.
Our site links to outside websites, including Instagram, Google Maps and our own legacy website. We are not responsible for the content or privacy practices of any site we do not operate. We encourage you to read the privacy policy of any website you visit from here.
We may update this policy as our business, our website or the law changes. The date at the top of this page shows when it was last revised. Material changes will be posted on this page before they take effect. Continuing to use the website after a change means you accept the revised policy.
This policy is provided for transparency about our own practices and is not legal advice.
